Our Commitment to UK Consumer Rights Compliance

At Riff Raff Baby, we believe in doing right by our customers — every single time. That’s why we align our business practices with the UK Consumer Rights Act 2015 and other relevant consumer protection laws to ensure fairness, safety, and transparency in everything we do.

Here’s what this means for you:

• Product Safety First - All our products are designed, tested, and certified to meet strict UK and EU safety standards so you can shop with confidence.
• Honest and Transparent Information - We’ll never overstate or misrepresent our products. All descriptions, pricing, advertising, and packaging are accurate, clear, and never misleading — as required under the Consumer Protection from Unfair Trading Regulations 2008.
• Fair Contracts and Terms - Our policies, promotions, and agreements are written with fairness in mind and comply with the Consumer Contracts Regulations 2013 to make sure you always know your rights before you buy.
• Clear Consumer Rights - If a product is faulty, not as described, or unfit for purpose, you’re protected under UK consumer law — and we’ll work quickly to make it right. Depending on your situation, you may be entitled to a replacement, or refund.
• Responsive and Fair Service - If you need to return an item or raise a concern, our team will respond promptly, fairly, and in full compliance with your statutory rights.
• Trained Team and Partners - Our staff and partners are trained in UK consumer law requirements so that every interaction with us is handled with care, accuracy, and compliance.

If you ever have questions about your rights or how we handle your order, we’re here to help via email at support@riffraffbaby.com. Because doing right by you isn’t just good business - it’s the law.